Shipping Policy

At Chrispy’s Creations, each item is carefully 3D printed and prepared in our home workshop. We take pride in creating quality sensory play resources and appreciate your patience while we make your order.

Processing Time

Most of our products are made to order, so please allow 3–5 business days for your items to be printed and prepared before they are shipped. During busy periods or holidays, processing times may be slightly longer.

Shipping Within Australia

We offer shipping Australia-wide. Shipping costs are calculated at checkout based on the size, weight, and number of items in your order.

Once your order has been shipped, you will receive a confirmation notification.

Local Delivery

Local delivery may be available in selected areas. If you are local and would like to arrange delivery, please contact us before placing your order to confirm availability.

Order Issues

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can assist in resolving the issue.

Shipping Times

Delivery times will vary depending on your location and the postal service. Please allow additional time for delivery during peak postal periods.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. Chrispy’s Creations cannot be responsible for orders delayed or lost due to incorrect address details provided by the customer.

Returns & Refunds Policy

At Chrispy’s Creations, each item is carefully designed and 3D printed to order. We aim to ensure every customer is happy with their purchase.

Change of Mind

As our products are made to order, we are unable to offer refunds or exchanges for change of mind once production has started.

Please review product descriptions carefully before placing your order. If you have any questions, feel free to contact us before purchasing.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of receiving your order.

When contacting us, please include:

  • Your order number

  • A description of the issue

  • Photos of the damaged or faulty item

Once reviewed, we will work with you to arrange a replacement or refund where appropriate.

Incorrect Orders

If you receive the wrong item, please contact us within 48 hours of delivery so we can organise the correct product to be sent.

Return Shipping

If a return is required due to a faulty or incorrect item, Chrispy’s Creations will provide instructions on how to return the item.

Non-Returnable Items

Due to the nature of our products, we cannot accept returns for:

  • Items that have been used or damaged after delivery

  • Change of mind purchases

  • Items that have not been used according to the product care instructions